This Privacy Policy governs the collection and treatment of personal data that is provided by users when accessing, browsing and/or making use of the features of the ARCO website, accessible through www.arcoactive.com (hereinafter website). When for the use or application of any service it is necessary to provide personal data, users shall guarantee its accuracy, authenticity and validity. To this effect, it shall be the obligation of users to maintain data up to date.
ARCO Policy
Everyone has the right to the protection of his/her personal data. We respect the users’ right to be informed about the collection and processing of their personal data. As the controller of personal data, ARCO individually determines the purposes and means by which the user’s personal data is processed, including all security measures. ARCO individually ensures that personal data is processed in Portugal in a correct and lawful manner and in accordance with good practice.
This website has been designed in such a way that the use of your personal data will be minimal and will not exceed the original purpose for which the user’s personal data was collected and/or processed. In particular, we do not disclose the user’s identity when the purpose for which the personal data is being processed can be achieved by using anonymous aggregate information.
Who processes the information
The data of users of this website is process by ROPAR – Fabrico de Calçado Ortopédico, company that owns ARCO. We may share your data with service providers who help or support us to provide our services. We may also share your data with other brands from ROPAR. Among others, we may share your data with the following recipients:
- Financial institutions;
- Providers of technological and storage services;
- Providers and collaborators of services related to marketing and advertising;
- Providers and collaborators of logistics and transport services.
In the processing of users’ personal data, external entities will act in accordance with the instructions provided by ARCO. We regularly check that our instructions are followed, as well as laws and regulations.
How do we use personal data and for what purposes
Your personal data is collected and processed by ARCO for purposes which are strictly connected to the use of this website. However, your personal data may also be used for other processing operations within the limits of such purposes. In particular, your personal data may be processed, but not limited, for the following purposes:
- When you request technical assistance, we collect your personal data in order to provide you with information to help you;
- When your request technical assistance, we may use your personal data in order to follow-up and check if the solution was viable.
ARCO will collect your personal data, generally electronically, however, in certain circumstances, paper means may be used (for example, when the processing of your personal data is necessary for the prevention of fraud against us).
Your personal data is stored in a way that allows ARCO to identify you in the period when it is strictly necessary to process and collect this same data, except in the cases expressly provided for in this document, everything else is in compliance with applicable laws.
Please communicate any changes concerning your personal data to the following e-mail address: info@arcoactive.com, in order to ensure that your personal data is always updated.
Unless otherwise stated, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data will only be communicated to third parties when necessary to process an order.
In addition, your personal data may be communicated to the police or judicial authorities, in accordance with applicable laws and regulations and upon a formal request from the authorities, for the purpose of preventing fraud against us (anti-fraud services). External entities contracted by ARCO will also have access to your personal data, as referred to in point 2 of this Privacy Policy, for the specific purposes indicated in this article. In all the above-mentioned circumstances, your consent to data processing will not be specifically requested. We would like to inform you that ARCO processes the personal data of its users only for the purposes that are strictly related to the provision of services through this website. In all cases where we have to disclose information from third parties, you must obtain their consent before providing us with your personal data and informing them about our Privacy Policy. The user will be the only person responsible for the disclosure of information and data from third parties, as well as any other illegal and incompatible use of such data, if he has not given his consent.
In any case involving the disclosure of sensitive/confidential data to ARCO, the user will be the only person responsible for the disclosure and illegal use of such data by third parties.
What happens if you reveal your personal data
The personal data that we ask you to provide us are necessary to reply to your requests or sent you communications, as well as to carry out obligations arising from applicable laws and regulations or to provide other services provided on this website and requested by you.
To whom your personal data will be disclosed
Your personal data may be disclosed to third parties that provide specific services, such as external entities contracted by ARCO, or that independently process personal data collected by ARCO. Any disclosure will be made, without exceeding the purpose for which your personal data were collected and subsequently processed.
In addition, your personal data may be disclosed to third parties to:
- comply with applicable laws,
- respond to judicial and governmental inquiries,
- comply with valid legal processes,
- protect ARCO rights or property.
In the event of a change in the corporate structure of ARCO, including, without limitation, by incorporation, merger, sale, liquidation, or by substantial transfer of assets, ARCO may, in its sole discretion, transfer, sell or assign personal data collected through this site, including without limitation personally identifiable information and aggregated information about users, to one or more affiliates or non-affiliates. In any case, your personal data will not be disclosed to third parties without being informed or without your consent, when required by law, except in the cases provided for in this document.
Security measures
We have adopted security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access and against other unlawful forms of data processing, as provided in this Privacy Policy. Nevertheless, ARCO cannot guarantee that the security measures adopted for the protection of this website and the transmission of data and information through this website will prevent or exclude any risk of unauthorized access to or loss of data. It is advisable that your computer be equipped with software devices for the protection of network data transmission and receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as firewalls and anti-spam filtering).
Your right of access to personal data and other rights
You have the right to obtain from ARCO, at any time, confirmation that your data is being processed, even if you are not registered on the site, as well as the communication of such data in a perceptible way.
You have the right to be informed by ARCO about the origin of the source that transmitted your data, the purposes and means of processing your personal data, the logic underlying the electronic data processing, information about external entities and the names the topics and categories of entities to whom your personal data may be disclosed or who may access your personal data.
You have the right to obtain at any time from ARCO:
- the updating, rectification or integration of your personal data;
- the deletion, anonymization or blocking of your personal data, which is treated as a violation of the law, even when the storage of data is not necessary for the purposes for which they were collected and subsequently processed;
- confirmation that the operations in points a) and b) were notified to whom the data were communicated or disseminated, except when it becomes impossible to do so or if this means exceeding the protection of the rights invoked.
You have the right to object, in whole or in part:
- for legitimate reasons, the processing of your personal data, even if it is related to the purposes for which they were collected;
- the processing of your personal data for advertising or direct marketing purposes or to sell products or carry out market research or commercial communications.
You can freely exercise your rights at any time, provided that you do so in accordance with applicable laws and regulations, by sending your request to ARCO via the following email: info@arcoactive.com
Acceptance of the Privacy Policy
It is understood that you accept the conditions of this Privacy Policy when entering your data. Completing the forms implies you consent to the data process and to the use of data in accordance with the privacy conditions described in this document.
Modification of Privacy Policy
ARCO reserves the right at any time to modify its Privacy Policy, respecting the current legislation on data protection. The modifications will always be made in this page. You should visit this page regularly to be updated about our Privacy Policy.
Applicable Language to this Privacy Policy
The applicable language of this Privacy Policy is Portuguese. Any version of the same in a different language is offered for your convenience and to facilitate your understanding. However, this Privacy Policy shall always be governed by its Portuguese version. In case of any discrepancy between the Privacy Policy in any other language and its Portuguese version, the Portuguese version will prevail.